‘This is very, very wrong’: Mohandas Pai rebuffs SBI manager for refusing to speak Kannada | Bengaluru News
[ad_1] NEW DELHI: Former Infosys director Mohandas Pai criticised a State Bank of India (SBI) branch manager in Karnataka after she refused to communicate in Kannada with a local customer. Pai described the manager’s behaviour as “very, very wrong” and emphasised that businesses must serve customers in a language they understand. In a post on X (formerly Twitter), Pai wrote: “You are very very wrong. Every business must serve its local customers in a language they understand. This is not the British Raj again. This is a service business. Learning say 200 words to converse is difficult? nobody is asking anyone to read and write but converse, learn a few words to show respect to your customers.” He added, “They are customers not your captives or subjects. Thus arrogance is very very wrong.” The incident occurred at the SBI Suryanagar […]